ORDERS, TERMS & CONDITIONS

PLACING YOUR ORDER

Phone and email orders may be placed up until 4pm. 

Online orders may be placed up until 11pm. 

T: (07) 3899 9414

Brisbane: orders@finofoods.com.au 

Sydney: syd.orders@finofoods.com.au

Canberra: act.orders@finofoods.com.au

CUT OFF TIME

Orders need to be placed by 4pm (via phone/email) or 11pm (via our online store) for your next delivery day. 

As a default, orders placed after 11pm will be scheduled for your next delivery day. 

BRISBANE/SYDNEY/CANBERRA 

We service most of these metropolitan areas with our own trucks and offer free delivery for orders over $200. 

A delivery fee of $20 applies to smaller orders. 

ALL OTHER AREAS 

Please contact our office for more details on where we can deliver. 

DELIVERY TIMES

We do our best to get your delivery to you as quickly as possible, but traffic and workloads mean that we cannot guarantee specific delivery times. Please keep this is mind when ordering and ensure you have sufficient supply for service. If you do get caught short, please make this clear when ordering and we will do our very best to get goods to you ASAP. 

If your business is not open during normal business hours (9:00 - 17:00), please make alternative arrangements for the delivery. If no one is on site to receive goods, a delivery fee will be charged for each subsequent return delivery attempt. 

We are unable to avoid deliveries during certain hours, however we will endeavour to cause minimum disruption during your busy periods. 

BACK ORDER POLICY 

Back orders remain open until the end of the business week. Please advise your rep if you would like your order to remain on back order until the product is back in stock. 

PRODUCT AVAILABILITY

Our products are produced by small artisan producers and as a consequence of seasonality and production schedules, products may be unavailable or in limited supply. 

PRODUCT RANGE AND PRICE 

Please be advised that products and prices are correct at the time of print but are subject to change. Please consult our online store for the latest pricing, availability and product details. Any further questions can be raised by contacting our office. 

PAYMENT

Payments can be made by electronic funds transfer, cheque, cash or by credit card with our office. Please note there is a 2% credit card fee for Visa and Mastercard and 3% for American Express. 

PAYMENT TERMS

If we provide credit, our terms are strictly applicable. If you are experiencing financial difficulties, please contact our accounts team who will be happy to help. 

GST

All prices quoted are ex-GST unless specified.